Privacy Policy

At TarotBySunayna ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website www.TarotBySunayna.com ("Site") or use our tarot reading services ("Services"). By accessing our Site or Services, you consent to practices described in this Policy.

1. Information We Collect

We collect the following types of information:

a. Personal Information

• Provided by You: When you book a tarot reading, contact us, or sign up for newsletters, we may collect:

  • Name

  • Email address

  • Phone number

  • Billing information (e.g., UPI ID, credit/debit card details processed via third-party payment gateways)

  • Address (if required for in-person readings or event bookings)

  • Any additional information you voluntarily provide (e.g., questions or details shared during a reading)

• Automatically Collected: When you visit our Site, we may collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent on the Site

  • Referral sources (e.g., how you found our Site)

  • Cookies and similar tracking technologies (see Section 5 for details)

b. Sensitive Personal Information

• During tarot readings, you may share personal details (e.g., about relationships, emotions, or life circumstances). We treat this information as confidential and handle it with the utmost care, as outlined in Section 4.

2. How We Use Your Information
We use your information to:

• Provide and personalize our Services (e.g., conduct tarot readings, or send reading reports).

• Process payments and manage bookings.

• Communicate with you about bookings, updates, or inquiries.

• Send promotional emails or newsletters (only with your consent; you may opt out at any time).

• Improve our Site and Services (e.g., analyze usage patterns).

• Comply with legal obligations or protect our legal rights.

• Ensure the security of our Site and prevent fraud.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following cases:

• Service Providers: With trusted third-party providers who assist with payment processing, website hosting, email delivery, or analytics (e.g., [list providers like Razorpay, Google Analytics, if applicable]). These providers are contractually obligated to protect your data.

• Legal Requirements: If required by law, court order, or government authority (e.g., to comply with the DPDP Act or prevent harm).

• Business Transfers: In the event of a merger, acquisition, or sale of our business, your data may be transferred to the new entity, with notice to you where required.

• With Your Consent: For example, if you request us to share your reading details with another party.

4. Confidentiality of Tarot Readings

• All information shared during tarot readings is strictly confidential. We will not disclose your identity or reading details to third parties without your explicit consent, except where required by law (e.g., to prevent imminent harm or comply with legal processes).

• Reading reports are stored securely for 2 months, after which they are deleted. You may request a copy within this period using the original email address used for booking.

5. Cookies and Tracking Technologies

• Our Site uses cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content.

• Types of Cookies:

  • Essential Cookies: Necessary for the Site to function (e.g., to process bookings).

  • Analytics Cookies: Help us understand how visitors use our Site (e.g., Google Analytics).

  • Marketing Cookies: Used to deliver relevant promotions (if applicable).

• You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of our Site.

6. Data Storage and Security

• Your data is stored on Wix secure servers located in North America and Europe (for disaster recovery) using secure AWS and GCP infrastructures. We use industry-standard measures (e.g., encryption, firewalls) to protect your information.

• Payment details are not stored by us but are handled by secure third-party payment gateways.

• While we strive to protect your data, no system is 100% secure. We are not liable for unauthorized access beyond our reasonable control.

7. Your Rights

Under the DPDP Act, 2023, you have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you.

• Correction: Request correction of inaccurate or incomplete data.

• Erasure: Request deletion of your data, subject to legal retention requirements.

• Restriction: Request restriction of data processing in certain cases.

• Objection: Object to processing for marketing or other purposes.

• Data Portability: Request transfer of your data to another service provider, where feasible.

• To exercise these rights, contact us at Hello@TarotBySunayna.com. We will respond within 30 days, as required by law.

8. Third-Party Links

Our Site may contain links to third-party websites (e.g., payment gateways, social media). We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before sharing information.

9. International Data Transfers

If you access our Services from outside India, your data may be transferred to and processed in India or other countries where our service providers operate. We ensure appropriate safeguards are in place to protect your data, in compliance with the DPDP Act.

10. Retention of Data

• Personal information (e.g., name, email) is retained for as long as necessary to provide our Services, comply with legal obligations, or resolve disputes.

• Billing information is retained for 7 years to comply with Indian tax laws.

11. Children’s Privacy

Our Services are not intended for individuals under 18. If we learn that we have collected personal information from a minor without parental consent, we will delete it immediately. Parents or guardians may contact us at Hello@TarotBySunayna.com to provide consent or address concerns.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated Policy will be posted on our Site with a revised effective date. Continued use of our Site or Services constitutes acceptance of the updated Policy.

13. Contact Us

For questions, concerns, or to exercise your data rights, please contact our Data Protection Officer at:

• Email: Hello@TarotBySunayna.com 

• Phone: +91 92205 53304

Grievance Redressal: If you have unresolved concerns, you may escalate them to our Grievance Officer at Hello@TarotBySunayna.com or file a complaint with the Data Protection Authority of India, once established under the DPDP Act.

Consent: By using our Site or Services, you consent to the collection, use, and processing of your personal information as described in this Privacy Policy.